Privacy Policy

At Infusion Plumbing & Heating Ltd we are committed to safeguarding and preserving the privacy of visitors to the website and of our customers. This document outlines how we will use your personal data and protect any information you give to us.

In general, you can visit our website without telling us who you are or revealing personal information about yourself. We collect, maintain and use personal information you have voluntarily submitted to contact you, including via email, to respond to your comments or requests for information, or to contact you if needed in the course of processing or mailing you printed materials offered through our website. In addition, we may use personal information to provide you with the most helpful and targeted products and services to meet your needs and respond to your enquiry.


Who is the Data Controller?

Andrew Smith is the Controller of all data at Infusion Plumbing & Heating Ltd and can be contacted on


Data Retention

When visiting our website we may collect information from you, provided voluntarily, when you complete the Contact Form or request a Quotation. We will also collect information that you provide when contacting us by other means such as telephone or email.

The information collected may include:

• First Name/Surname
• Email address
• Telephone Number
• Home Address/Business Address
• Information about your home to be able to provide an accurate quotation
We will use the information collected to provide our services to you which may include:
• Provide a quotation for works
• Provide information in response to your enquiry

Infusion Plumbing & Heating Ltd will not keep your personal data for longer than it needs but as a minimum will retain data from website enquiries for a period of 1 month following the last date of contact. This is to enable us to respond to your enquiry and follow up if necessary.


Data Sharing and Transfer

The personal information you provide will be stored securely and retained in compliance with the GDPR and Data Protection Act. We will not give any personal data to any other organisation unless needed to carry out the contracted works i.e. home address for the delivery of materials, and this will only be done with your approved consent. We will not disclose or sell your personal data to a third party.


What are your rights?

The data collected is your personal data and you have the right, subject to lawful data requirements:

• To see what data we have about you
• To ask us to stop using your data
• To ask us to delete your data or to correct your data if there is no longer a justification to process it


Links to Other Sites

Our website may at times contain links to other websites. Infusion Plumbing & Heating Ltd have no control over the privacy practices or the content of such websites. We recommend you carefully read the privacy polices of each site you visit.


Contact Details

If you need to contact us to further discuss how we use your information please contact Andrew Smith at

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